Reporting an Error

If you experience an error while using the system, please follow the steps below to help our support team resolve the issue quickly.

Step 1: Capture a Screenshot

• When the error message appears, take a screenshot showing the full screen, including the error message.
  • On a Windows computer: press PrtScn or Windows + Shift + S.
  • On a Mac: press Command + Shift + 4 and drag to select the area.
  • On a mobile device: use your device’s screenshot shortcut.

Step 2: Include Key Details

In your message, please include:

• A short description of what you were doing when the error occurred.
• The time and date of the error.
• Your name and organisation (if applicable).

Step 3: Email the Support Team

Send the screenshot and details to support@chorustraining.com
Our team will review the error and contact you as soon as possible with next steps or a resolution.

Tip: Providing a clear screenshot and brief context helps our team identify the issue much faster.